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Customer Service Executive (Korean + English) at Ha Noi - Capichi Việt Nam

8,000,000 - 15,000,000 VND
0 VND

Recruitment Information

Working conditions

Job Description

JOB DESCRIPTION
  • Receive, investigate and resolve customers' questions, and complaints;
  • Coordinate with departments in the company to support and solve customer problems;
  • Pass customer feedback onto related teams to improve the company's offerings;
  • Manage, and maintain a database of customer information;
JOB REQUIREMENTS
  • Korean equivalent to Topik 4 (basic communication);
  • Fluent in English, equivalent to Toeic , or IELTS ;
  • Have a personal laptop
  • Good communication, self-discipline, and responsibility for work;
Working time:
  • Morning shift: 07:00-15:00
  • Afternoon shift: 15:00-23:00
  • Working schedule arranged by week
  • 2 days/week off, 1 weekday and 1 weekend off.
Working location:
  • In the office: Friday
  • Other days: Monday to Thursday
OTHER INFORMATION
  • Probation: 2 Months
  • Colleagues: Young, dynamic environment, agile mindset, product ownership mindset
  • Welfare:
    + Attractive salary, salary review 2 times/year
    + 13th-month salary + bonus based on performance & achievement
    + Holiday bonus, employee referral bonus…
    + Social & medical insurance in line with Vietnamese Labor Law
    + Vouchers on Capichi App for employees

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