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[HCM] Japanese and English Customer Care Associate at Ho Chi Minh City - Việc ơi Japan Client

20,000,000 - 28,000,000 VND
0 VND

Recruitment Information

Working conditions

  • Amount of Vacancies:
    2 people
  • Degree:
    College
  •  Experiences:
    From 1 to 4 year
  • Gender:
    No gender requirement
  •  Level:

Job Description

■Job description
• Provide technical support and troubleshooting via call, email and live chat with Japanese customers related to products purchased by customers
• Collect customer feedback and complaints, provide solutions, record and follow up by communicating with internal and external partners
• Training and developing Customer Care Team in Japan and APAC region.
• Product knowledge will be trained and trained by the company, customer care and troubleshooting
WHAT YOU'LL BE RESPONSIBLE FOR
• Provide technical support and troubleshooting via email, live chat.
• Collect customer compliments and complaints, ensure resolution, documentation and follow up by communication with internal and external partners.
• Train, and develop Customer Service Team in Japan and APAC region.

Requirement
Must have
• Male/Female,years old
• Nationality : Japanese or VietNamese
• Passion to deliver a world class customer experience.
• Native or near-native Japanese and strong Japanese cultural knowledge (N2 or above). Proficiency in other languages is also a big plus.
• Ability to communicate in English (Intermediate level: IELTsand/or Vietnamese.
• Experience interacting with customers in some capacity (either via phone, chat, in person, etc.) is preferred
• Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong
Nice to have
• Excellent verbal and written communication
• Strong relationship builder with both internal and external customers
• Knowledge to adapt your approach depending on customer communication styles
• Exhibit the behavior of listening more than you speak
• Virtue of patience and ability to remain calm under stress

■Salary: 28 mil gross
■Working time: Monday - Friday: 8:00am

IN RETURN WE OFFER
• Competitive salary (100% salary during probation)
• Bonus:
o 13th-month salary paid in December
o Performance bonus
• Insurance:
o Social Insurance on full salary starts from probation
o Premium health insurance for employees and family, even in probation
o Annual leave: up to 15 days/year (and plus Volunteer time off, and plus Summer hours...) Enjoy!
• Gift and Care:
o Welcome watch after probation
o Monthly mobile cards: 500,000 VND
o Silver membership at Getfit Gym & Yoga Center downstairs
o Free lunch and free dinner (if you work after 20:00)
• All tools you need: Mac/Windows, iOS/Android, Testing devices/State-of-the-art wearables, you name it.
• Opportunities to work with Tech giants, multinational offices and develop yourself through training programs, language classes,...
• Employee engagement activities: From team building, sports competition, Halloween to Christmas to Year-end-parties to the Lunar new year... Yah, we work hard, we play hard!
... [Vietnamese] Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân.
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