■Job description
• Provide technical support and troubleshooting via call, email and live chat with Japanese customers related to products purchased by customers
• Collect customer feedback and complaints, provide solutions, record and follow up by communicating with internal and external partners
• Training and developing Customer Care Team in Japan and APAC region.
• Product knowledge will be trained and trained by the company, customer care and troubleshooting
WHAT YOU'LL BE RESPONSIBLE FOR
• Provide technical support and troubleshooting via email, live chat.
• Collect customer compliments and complaints, ensure resolution, documentation and follow up by communication with internal and external partners.
• Train, and develop Customer Service Team in Japan and APAC region.
Requirement
Must have
• Male/Female,years old
• Nationality : Japanese or VietNamese
• Passion to deliver a world class customer experience.
• Native or near-native Japanese and strong Japanese cultural knowledge (N2 or above). Proficiency in other languages is also a big plus.
• Ability to communicate in English (Intermediate level: IELTsand/or Vietnamese.
• Experience interacting with customers in some capacity (either via phone, chat, in person, etc.) is preferred
• Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong
Nice to have
• Excellent verbal and written communication
• Strong relationship builder with both internal and external customers
• Knowledge to adapt your approach depending on customer communication styles
• Exhibit the behavior of listening more than you speak
• Virtue of patience and ability to remain calm under stress
■Salary: 28 mil gross
■Working time: Monday - Friday: 8:00am
IN RETURN WE OFFER
• Competitive salary (100% salary during probation)
• Bonus:
o 13th-month salary paid in December
o Performance bonus
• Insurance:
o Social Insurance on full salary starts from probation
o Premium health insurance for employees and family, even in probation
o Annual leave: up to 15 days/year (and plus Volunteer time off, and plus Summer hours...) Enjoy!
• Gift and Care:
o Welcome watch after probation
o Monthly mobile cards: 500,000 VND
o Silver membership at Getfit Gym & Yoga Center downstairs
o Free lunch and free dinner (if you work after 20:00)
• All tools you need: Mac/Windows, iOS/Android, Testing devices/State-of-the-art wearables, you name it.
• Opportunities to work with Tech giants, multinational offices and develop yourself through training programs, language classes,...
• Employee engagement activities: From team building, sports competition, Halloween to Christmas to Year-end-parties to the Lunar new year... Yah, we work hard, we play hard!
