warranty technician at Ha Noi - Vũ Hoàng Telecom

Job details
- Receive customer support information, fully update customer information, support content, implementation results
- Support the group of products before and after receiving the warranty to and from the warranty process and according to the prescribed standards
- Technical advice for customers on how to install, operate, connect

- Support customers after product warranty in direct or indirect forms
- Go on-site processing, capture information about installation works, prepare treatment plans, lend or return products for customers to use, take pictures of installation works, report on construction quality back to Team Leader
- Receive and work with the team leader and product research team to test new technology products

- Technical advice for customers on how to install, operate, connect
- Perform demo installation of products at the Company, demo product display area with pictures. Technical advice to customers on how to install, operate, connect..
- Receive and work with the team leader and product research team to test new technology products
- With Team Leader and Product Research team to train related departments