Manager - customer service at Ha Noi - Công Nghệ - Viễn Thông Elcom

WORK CONTENT:
- Organizing to record and synthesize customer complaints, organize the analysis of causes, corrective and preventive actions and monitor the implementation process. Daily summarizing customer complaint activities, analyzing complaint index.
- Organize and build information channels so that customers can easily access information about the company, product features, prices, payment methods...
- Annually evaluate the level and effectiveness of information channels for customers, report sales TP.
- Coordinate with marketing city to implement advertising and promotion programs at the request of the company, as assigned by the sales city.
- Organizing customer visits.
- Prepare reports to analyze customer opinions to improve work.
- Take the lead in preparing gifts, giving gifts to each customer on special occasions.
- Follow up the product warranty plan, check the warranty plan, warranty activities, maintenance and repair activities to understand the company's satisfaction with this activity.
- Receive customer satisfaction survey results from subordinates from there to plan to meet the needs and overcome customer complaints.
- Approve the annual customer care plan of the customer care team leader, customer service. Organize the implementation according to the customer care budget.
- Meeting, exchanging and presenting issues of departments at all levels of leadership.
- Manage information channels to help customers access services/products and capture policies for that service/product in the best way
- Browse and manage giving incentives and gifts on important occasions of the year to the company's customers.
- Develop policies / update policies for new / improved products and put them on existing information channels of the business.
- In addition to the specialized jobs of Head of Customer Service Department, in his free time, he will support the sales department on the advertising side of the company's revenue (no experience will be able to participate in online training surveys). online) Before going to the interview so as not to be surprised when going to work.

JOB REQUIREMENTS:
+ Education/professional qualifications:
- College graduate or higher in related office majors: customer care, customer service, telesale, sales, finance, accounting, management, foreign languages, etc...
+ Experience:
+ Priority is given to candidates with at least 03 years of experience in customer service, customer care, telesales, sales, marketing or similar positions.
- Negotiation skills
- Task management skills
- Internal conflict resolution skills
- Job assignment and work control skills

JOB BENEFITS:
- To pay social insurance, health insurance, unemployment insurance and enjoy all benefits according to Vietnam Labor Law.
- Participate in collective activities, teambuilding with the Company (Annual travel, charity, birthday).
- Young, dynamic and professional working environment.
- Clear business process system, many promotion opportunities based on ability.
- Other specific benefits discussed at interview.