Customer care at Ho Chi Minh City - Bạn Của Bé

Position objective: Communicate with the company's customers on behalf of the company, provide timely customer support and help the company acquire new customers.
Job Rating Index:

• Sales closing rate = Number of people leaving phone number / number of people paying money
• On time with deadlines
• Diligence

Capability Requirements:

• Skill:

Good communication flexibility, politeness, attentive customer care attitude
Proficient in office computers: Word, Excel, Power Point
Basic English

• Behavior:

Ability to candidly exchange work, build, comment, and propose
Attack the problem, not the person

• Quality:

Efficiency: self-managing, supporting other members inside and outside the team to achieve the common goal of solving the company's work, continuously improving work by regularly reviewing and evaluating processes and results .
Honesty: doing work, reporting work based on the truth, the most important factor to be able to work at the company.
Proactive and eager to learn: Actively handle work and learn more at work, complete additional courses assigned by the company to meet skills. (no tuition fees).
Know how to listen: listen to customers, listen to colleagues.
Detailed work:

• Attend online classes via Zoom: take attendance of customers, interact with customers at the beginning of the hour, support parents and speakers when needed, record the phone number of parents who want to participate in the course.
• Before online class: Notice to remind parents to join the course via zalo, phone, email.
• After the online class: Call, email customers to invite them to participate in the intensive course, give additional advice to parents so that they can participate in the intensive course and close the sale.
• On-site social networking sites: Respond to parent counseling, interact with parents on the site
• Taking care of customers through the company's media
• Coordinate with staff in the department or other departments to effectively implement the company's goals
• Receive, complain, handle customer feedback and notify relevant parties for joint handling.
• Perform other duties as requested by the team leader
• Daily work report according to instructions

Working time: flexible, according to the speaker's training schedule
Right:

• Participating in full social insurance after 2 months of probation.
• Learn from parenting and psychology courses from speakers in company MKT courses and courses.
• Salary = fixed salary 6,000,000 VND/month + 0.5% commission salary of the company's total monthly revenue + hot bonus.
• Proactive, democratic and frank environment.

Company information:

• Baby's Friend Co., Ltd
• Working location: Go Vap or online.
• Time to receive the job: work immediately.
• Areas of activity: Education, organizing courses, parenting programs, parenting and volunteering programs for children in remote areas
• Company size: Under 10 people