Customer care at Ho Chi Minh City - Bệnh Viện đa Khoa Phương Nam

- Welcoming, classifying and guiding guests through initial registration procedures.
- Open records for new medical examination customers.
- Guide customers to the service location.
- Consulting and supporting customers with medical and insurance documents.
- Consulting on products, promotions, customer appreciation... of the hospital
- Support and guide customers on procedures to prepare compensation documents with the insurance company
- Prepare customer guarantee documents to send to the Insurance Company as soon as there is information about customers with insurance using services at the hospital.
- Prepare compensation documents for insurance customers who have used services at the Hospital.
- Collect documents and send complete documents to the accounting department, coordinate with the accounting department to collect customer debts.
+ Consulting on policies and confirming benefits of customers with health insurance on hospital and insurance software
+ Coordinate with professional departments to confirm payment costs and insurance technical services paid to patients.
+ Enter and report data as required by Insurance.
- Contact departments to coordinate explanations of insurance queries about customer records
- Coordinate with relevant departments to make payments to customers quickly.
- Contact quickly and with the right department to serve the job.
- Support other departments according to their duties when required.
- Make additional reports when requested by management
- Scan and store necessary documents.