Customer service and support specialist (AI call center software) at Da Nang - Viễn Thông Epacific

I. Job Description

• Deploy services for customers to use
• Support customers to use the service
• Content support and customer consultation
• Prepare and report customer support results

II. Job requirements

• Education and skills (*): Graduated from College, University majoring in Information Technology, Computer Network or related disciplines. Deep understanding of network systems, Linux operating system.
• Preference will be given to candidates with experience in customer support in an IT service company, hosting, knowledge of VoIP, ChatGPT, LLM, STT, TTS
• Soft skills: Good communication skills, ability to work independently and in a team. Ability to solve problems, manage time and work under pressure.

(*) Accepting fresh graduates who are passionate about computer networks and love developing VoIP applications. LLM . based application

III. Right

• Average income 8-15 million/month (Basic salary 6-8 million/month)
• Pay social insurance, health insurance, unemployment insurance, ... Trade Union according to the regulations of the State;
• ePacare health insurance plan. Annual medical examination;
• Improve skills with continuous training programs, training courses on technology and soft skills;
• Clear development roadmap and promotion opportunities, considering the level of each quarter;
• Internal events: bonding activities, team building, company birthday, year-end party, ...;
• Working environment: young, dynamic, professional, modern, teamwork with support from colleagues and team leader.

See details on: https://tinyurl.com/ysfr94dk