Job duties
- Searching for target customers in Turkey and neighboring regions of Europe and West Asia who have demand for Vietnam tourism through marketing sources, agents and acquaintances.
- Exchange information about Vietnamese culture, geography, language with Vietnamese customer development staff to have a base of information to consult for international customers to meet the needs of customers. necessary information during the customer's trip to Vietnam. Provide information about services, products/travel; Answer questions from international customers through professional channels related to accommodation booking, air ticket booking, payment and other products/services provided by the company.
- Keeping in touch, taking care of customers throughout the process before, during and after customers experience the company's services and products in order to establish and maintain a good, sustainable and expandable relationship. new customer files from old customers. Regularly approach and serve customers; update preferential policies, promotional products for customers; giving company souvenirs with Vietnamese identity.
- Organize the measurement of customer satisfaction about employees, products/services that the company provides. Summarize customer complaints; cause analysis, corrective and preventive actions, and follow-up on the implementation process. Report the results to the Head of Department and the Board of Directors to propose solutions to improve and improve the company's service quality.
Quantity needed: 02 people
Benefits:
- Competitive salary.
- Benefits as prescribed by law.
- Personal insurance.
- 13th month salary.
- Family insurance.
- Bonus according to business capacity.
Request:
- Bachelor's degree in tourism, tourism and travel management, economics or social studies.
- Having more than 5 years of experience working as a customer service or customer development specialist or a tour operator or tour guide at an overseas company, especially an enterprise in Turkey. business in the field of international travel.
- Fluent in English and Turkish.
- Understanding the tourism industry, deeply understanding the culture, customs and lifestyle of international tourists, especially Turkish people, in order to facilitate the care and maintenance of good relationships. nice to them.
- Ability to improvise quickly and handle situations flexibly, dynamically, and friendly.
Work address:
- Room 7B, 7th Floor, SGR Building, 167 - 169 Dien Bien Phu Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam.
![[Vietnamese] Nhân viên kinh doanh](/public/userdata/jobs/33243/thums-1635152809212613.jpg)
