The Platform Operations Specialist at ZenGroup is equivalent to the Product Owner (PO) position , belonging to the operations department and is more inclined to improve and optimize the product to the end user.
Representing the operations team, talking with the IT department (product development team) to develop the most flexible platform to serve the company, customers and end users.
2. Detailed work: 2.1Interaction with IT Department (Team Dev)
Understand, analyze and develop product development orientation that ZenGroup is deploying (expected: ZenApp - wholesale price trading application and ZenBliss - agricultural investment application).
Build, standardize, optimize and deploy operating models.
Review and improve when necessary the operating procedures Sales Management, and System Management.
2.2 Web/App business
Researching market trends, surveying customers to understand the needs and behavior of users in the web/app environment. From there, ask the IT Department to modify the system to suit customer needs.
Manage the company's sales page, including product information, payment options and all other relevant data; ensure accuracy, intuitiveness and ease of use.
Monitor and evaluate each stage of product development.
2.3 Interaction with Marketing Department
Coordinate Design of layout, UI/UX for app and web. Optimize the interface to improve the customer experience.
Attend meetings and work with the development team.
2.4 Interaction with customers
Coordinate with other departments to implement business promotion and customer care programs.
Listen to customer feedback and make improvements accordingly.
2.5 Directly manage and report to the Operations Director
Tập đoàn ZenGroup với hơn 15 năm hình thành và phát triển với Bất động sản là lĩnh vực nòng cốt, cùng với các lĩnh vực khác bao gồm: Tài chính, Thương mại dịch vụ, Công nghiệp, Nông nghiệp, Thời trang,...
ZenGroup phát triển và xây dựng một hệ sinh thái đa ngành nhằm đáp ứng nhu cầu về mọi mặt trong đời sống của Khách hàng. Luôn xây dựng nền tảng vững chắc về con người và công nghệ, với sứ mệnh kiến tạo nên những sản phẩm vượt trội trong từng lĩnh vực hoạt động.ZenGroup has more than 15 years of establishment and development with Real Estate as the core field, along with other fields including: Finance, Trade and Service, Industry, Agriculture, Fashion, .. ZenGroup develops and builds a multi-industry ecosystem to meet the needs of customers in all aspects of life. Always building a solid foundation of people and technology, with the mission of creating outstanding products in each field of activity.
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