- Manage incoming calls, customer requests.
- Identify and evaluate customer needs to achieve satisfaction
- Build lasting relationships and trust with customers through open communication and good interaction
- Provide accurate, valid and complete information using appropriate methods/tools
- Handle customer complaints, offer suitable solutions and alternatives within deadlines; Follow up to ensure resolution
- Adhere to communication policies, guidelines and procedures
- Going further to attract customers
- Working time: Rotating shift, 8h / shift (9h - 22h). No night shift. 48 hours/week
