[Dist 3] IT Technical Support at Ho Chi Minh City - Viec Oi Client

■Job description:
- Support via hotline calls and emails; log all customer requests into internal ticketing system
- provide efficient and timely technical support to end-user by monitor Linux & Windows system on AWS/Azure
- Follow up on the progress of all outstanding issues until closure
- To support other IT-related duties when assigned
** Team structure
+ Report directly to the Singaporean boss
+ Team VN follows the project, currently has cloud consultant, System Engineer
REQUIREMENTS
- From 1-2 years of relevant experience, Graduated from University in IT field
- Familiar with Windows OS
- English: Most chatting/email, Communicate Intermediate
- Experience in Linux/cloud computing is a big plus
- Strong sense of responsibility, initiative, commitment to customer service
- Able to work under shift schedule, working any 4-day and REST 3-day a week under shift 1 9am-9pm or shift 2 9pm-9am
■Salary : Upto $800 (~18.9 mil) + night shift allowance
WORKING CONDITION
Working time： Monday to Sun: day shift 9am - 9pm ( in between, he can have 2 times of 1-hour rest such as lunch time and dinner time) or night shift 9pm -9am ( in between, he can also have 2 times of 1-hour rest) for night shift
Note: Night shift can allow work from home and only day shift needs to sit in the office
Night shift with shift allowances such as VND/night
Bonus：1 time/year
Review salary：1 times/year
Insurance ：Yes
■Other Benefits：
- 13th month salary
- Trial job receiving 100% salary
- Insurance to pay full salary
- Review salary once a year
- Some other attractive benefits will be exchanged directly with the Singapore side