Customer care staff at Ha Noi - Digiport - Dpt

JOB DUTIES
1. Consulting services
- Consulting and answering detailed service information for customers delivered by the sales department to maintain customers' continuous service usage status.
- Build close customer relationships to retain customers and increase revenue rates from loyal customers

2. Handle orders and customer complaints according to correct procedures
- Check procedures and quote goods to customers
- Making contracts/ PL contracts for orders
- Place orders on the company's system to support order tracking
- Purchasing: Make purchases according to customer requests
- Payment: Pay for orders in CNY or USD
- Check the status of goods: update the goods route by stage and daily information for customers
- Combined with the documentation department: checking and declaring goods
- Financial settlement: Create a request for financial settlement and collect money before recording delivery
- Delivery: Coordinate with the warehouse department to deliver goods to customers
- Issuing invoices/legally: Coordinate with the accounting department to request invoice issuance
- Service complaints: Receive and handle customer complaints about service quality

3. Report
- Report everyday works
- Report monthly productivity targets
- Other reports as requested by superiors