Full-time Customer Care Officer at Ho Chi Minh City - Nhm Việt Nam

RESPONSIBILITIES

• Respond promptly and professionally to existing customer inquiries either by telephone, email, face to face or through social media

• Consult properly about courses to students and ensure efficient conversion rate as targeted.

• Process customer's re-enrollment and requests

• Regularly monitor student progress

• Ensure Center's re-enrollment rate as Line Manager requires

• Keep records of customer interactions and transactions, maintain customer databases

• Weekly report to managers or urgent information if necessary

• Conduct monthly reports and provide feedback on the efficiency of the customer service process

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Have good verbal and non-verbal communication skills, both in English and Vietnamese. Another language is a plus.

• Bachelor's degree

• At least 1-year experience in service quality and customer care

• Good communication and problem-solving skills

• Be able to work in a team

• Ability to maintain a calm and polite manner in stressful situations

• Willingness to cooperate with customers and management to resolve any issues that may arise
  
  WHY SHOULD YOU APPLY?

• Excellent personal growth followed your orientation
• International and professional working environment
• KPI Bonus and Incentives
• Friendly, dynamic teammates
• Competitive salary
• Opportunity to get full-time position after probation period

Working hours: Monday to Saturday, 9 am - 6 pm

Working place: Thao Dien, Ho Chi Minh City