Customer Service Officer (Operator) in Ho Chi Minh City at Ho Chi Minh City - Dai-ichi-life

- Coordinate with relevant departments to answer questions and complaints of customers by phone, in writing, via email box/Customer Portal Web site related to insurance policy in a timely and accurate manner. professional level;

- In charge of Customer Service content on DLVN website and Customer Portal website;

- In charge of system related work of User Department: INGENIUM, CCMS, Loyalty...;

- Perform work related to the program of accumulating bonus points "Long-term commitment";

- Make customer calls according to the Company's strategy; receive and answer incoming calls via the hotline with a professional level;

- Making reports of the Department;

- Perform other tasks or participate in joint projects of the group and the Company when assigned.