Employees receive the task of monitoring the payment process of the customer's contract file, calling to remind, persuade, and motivate the customer to pay the contract on time, with the correct amount of the contract.
Comply with the call scenario that is strictly regulated.
Plan to follow up the list of customers in order of priority to ensure the completion of the assigned target.
Update call history, information and assess customer status on the system.
Detect, check and report to management special cases (fraud, fraud...)
Support and advise customers when needed in accordance with the right role and responsibility.
Monitor customer's daily payment schedule.
Participate in performing other tasks as assigned by the Manager.
