Staff on duty operate the system 24/7 at Ha Noi - Global Shunter

- Directly monitor the system, directly fix or coordinate infrastructure and service problems for the company's information security systems/services according to the delegated authority, assigned shifts, ensuring proper handling and SLA/KPI issued.
- Support customers to deploy services, operate, fix errors for information security systems/services of the company.
- Conduct assessments and lessons learned after important incidents.