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[District 4/HCM] JAPANESE CUSTOMER CAREER N2/ at Ho Chi Minh City - Viec Oi Client

25,000,000 - 45,000,000 VND

Recruitment Information

Working conditions

Job Description

Job description
- Provide technical support and troubleshooting via call, email and live chat.
- Handle escalation and follow-up by communicating with internal and external partners.
- Training and developing Japanese customers
Service team.
Team structure:
- Belonging to the company's CS team (English + Japanese team)
- Japanese team working directly with Manager Cus in Japan
- Currently the team has 1 Japanese + 2 Vietnamese

- Vietnamese or Japanese (Japanese is preferred)
- Male/Female, under 35 years old
- Japanese N1/2, able to use Japanese fluently, good use of Chinese language
- Have a passion for technology
Must have
- Passionate about delivering world-class customer experiences.
- Native Japanese, deep understanding of Japanese culture, for example: using honorifics
- The ability to sort out how the technology works when something goes wrong
- Good verbal and written communication
- Build good relationships with customers
- Flexible, can grasp customer psychology well
- Have good listening skills
- The virtue of patience and the ability to stay calm under stress
Công ty tuyển dụng của Nhật Bản [Vietnamese] Việc Ơi có mặt ở Việt Nam vào năm 2015 với 100% vốn của Nhật Bản. Chuyên tư vấn, giới thiệu nhân sự, cung cấp công cụ Pandatest kiểm tra tính cách ứng viên đồng thời hỗ trợ tư vấn xây dựng tổ chức, đóng góp vào sự vận hành thành công của doanh nghiệp.
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