- Supervise and assist team members to Welcome improve Call and Customer Service quality
- New hire interviewing and training
- Coaching, mentoring, evaluating and developing the team
- Effectively assign job to employees
- Establishing policies and procedures
- Ensure the creation and implementation of a strategy to grow the departments
- Meeting daily, weekly, and monthly deliverables
- The reporting and maintenance of EOD reports
- Performance management
- Handling disciplinary actions
- Goal and expectation setting
- Professionally handling accelerated customer service issues
- Ability to work in high pressure situations with the ability to complete work in a timely and accurate
manner
- Maintains professional relationships with internal departments and CDS employees
- Reliable, punctual, tactful, and is a great communicator
- Keeping records of team member's working hours
- Reporting to HR and manager on team member's day-off requests
- Tasks assigned under the direction of management
