I. JOB IN RESPONSIBILITY ONLY 1. Customer Satisfaction Guarantee
Train employees to take care of customers according to the company's criteria
Actively visit customers during service
Resolve customer complaints according to company policy in shift.
Implement a plan to improve and enhance customer care services.
2. Quality assurance
Ensure product is prepared according to brand standards and guidelines issued in shift.
Deploy the plan to use and prepare the goods, ensure enough inventory when needed, avoid product shortages
Supervise the receipt, storage, use and handling of goods according to standards
Feedback to superiors, related departments on quality and food safety
3. Effective human resource management.
Recruiting, interviewing employees according to the allowed schedule
Conduct performance reviews, discipline, motivate and train employees
Implement training, guidance and development plans for employees under the direction of management
Arrange work schedules and timekeeping for employees
Observe, learn, analyze the individual capacity of each employee and plan to use it appropriately
Ensure that the information channels inside and outside the restaurant are communicated to the team throughout
Maintain early shift and end shift meetings with staff
4. Operating operations
Support profit and cost control by implementing ANATKV cash/process control, stock control, labor cost
Always ensure product quality and 100% customer satisfaction
Carry out and complete administrative procedures and documents in accordance with regulations and accuracy
Make daily, weekly, monthly and yearly reports when authorized
Carry out the maintenance of equipment and facilities through the maintenance plan under the direction of the restaurant manager.
Report to management abnormal problems during operation and comply with the handling direction
II. JOB REQUIREMENTS
Experience and knowledge in the field of F&B services at least 2 years.
Have a spirit of enthusiasm for work, always try to complete the assigned tasks well.
Honest, confident and has good communication skills.
Have good leadership and organization skills; Ability to be comprehensive and sensitive in work.
Willing to take on new tasks requested by the Manager and Board of Directors.
III. RIGHT
Participating in soft skills training courses
Access and enjoy operational management processes from leaders with more than 20 years of experience in the F&B field.
There are opportunities to expand relationships in the industry.
Evaluate capacity and work efficiency with annual salary increase.
Year-end bonus from 1 month to 2 months salary depending on work performance and business results.
Participate in social insurance, unemployment insurance 24/24.
Welfare regime for employees: Travel, vacation, leave, sickness, birthday, wedding,...
Golden House Fnb
là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực Marketing tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "CONTENT MARKETING", "Nhân viên phục vụ / bếp". với các kỹ năng như Không Cần Kinh Nghiệm, Kỹ Năng Giao Tiếp, Sáng Tạo .Bạn sẽ được hưởng các chế độ phúc lợi như Thưởng Tháng 13, Môi Trường Năng động khi làm việc tại Golden House Fnb
.[Vietnamese] Golden House Fnb
là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực Marketing tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "CONTENT MARKETING", "Nhân viên phục vụ / bếp". với các kỹ năng như Không Cần Kinh Nghiệm, Kỹ Năng Giao Tiếp, Sáng Tạo .Bạn sẽ được hưởng các chế độ phúc lợi như Thưởng Tháng 13, Môi Trường Năng động khi làm việc tại Golden House Fnb
.
