Spa Branch Manager at Ben Tre - Kay Group

JOB DUTIES

• Establish and maintain close relationships with customers, receive customer comments related to spa activities and respond promptly.
• Manage and operate all activities of the Branch.
• Monitor products and tools used in the spa to ensure profit maximization.
• Propose and implement promotions, new services/products, and preferential policies for customers and employees effectively.
• Manage and supervise Branch staff.
• Monitor spa operating procedures, safety and health standards, quality of products provided and spa services.
• Support staff in customer care work and advise on service packages for customers.
• Training and developing employees, building a cohesive team.
• Propose and come up with ideas to improve related content to develop the spa.
• Prepare daily, monthly, quarterly and annual revenue reports.
• Guide/Directly resolve arising problems, complaints (if any) from customers in the Branch's business activities.
• Ensure facilities are always in adequate and stable condition.
• Develop and implement annual/quarterly/monthly business plans, short-term/long-term promotion programs to promote sales.
• Other tasks as requested by the Department Head.

Working address: 172 Dong Khoi Avenue, Son Dong, Ben or No. 382 30/4 Street, Quarter 1, Tay Ninh