first). Responsible for all activities of providing services of the hotel including: guest rooms, vip massage, collective jacuzzi, halls, seminars, karaoke.
2).Advising, planning strategy; Implement, coordinate and manage, monitor & ensure the implementation of service delivery plan, improve competitiveness and customer experience.
3). Develop organizational structure and document system (processes, regulations, standards, etc.) necessary for operating activities. Set up, complete and organize the operation of marketing, advertising and hotel management activities.
4). Budget management, operational efficiency of hotels and budget allocation, ensuring resources and coordinating the operation of areas: Lobby, Room, Workshop...
5). Review, detect and promptly resolve problems and crises arising during service provision. Risk management and change management.
6). Monitor, update and report regularly and promptly to the Board of Directors as well as related departments on the situation and efficiency of operation, supply and product development; Receive feedback from customers to improve service quality
7). Operate an effective human resources system, maintain the hotel's working culture and service culture, ensure all hotel activities in accordance with the provisions of Vietnamese law and take care of customers thoughtfully and punctually. the.
