Receptionist/ Operations and Customer Care at Ho Chi Minh City - Yên Living

Receptionist / Customer Care:

• Perform check in/out procedures and update necessary information related to guests after checking in/out to the relevant systems.
• Monitor, update information and perform tasks related to rental contracts, appendixes, minutes of asset handover, minutes of contract liquidation, etc. for long-term guests.
• Be responsible for all communications with guests as well as receiving, supporting and resolving their requests or complaints.
• Assist with planning, drafting announcement content and timely send necessary information to tenants.
• Update and gather all the necessary information such as electricity number, extra services, booking amount, etc. to make sure all guests' payments are carried out in a timely manner.
• Assist in the temporary residence registration process for tenants.
• Be involved in brainstorming, planning, preparing and organizing events for tenants and other social events organized by YEN Living.
• Coordinate with the Sales & Marketing department to take potential tenants for viewings.
• Coordinate with the Sales & Marketing department in optimizing the amount of customer reviews on YEN Living's OTAs, communication and social media channels.

Operations:

• Work with closely the housekeeping team to ensure the overall room's look and feel for both existing and potential tenants.
• Receive information/requests from tenants, check & monitor the issues and coordinate with the maintenance team/services regarding maintenance tasks arising from tenants' rooms and public areas.
• Monitor and update all necessary files related to maintenance and operation expenses.
• Support the Operations team in working with related maintenance/repair partners/service providers when necessary.
• Report to the line manager of remaining backlog tasks of the day for prompt handling.
• Other related operations & customer care tasks assigned by the Operations & Customer Care Supervisor and/or the CEO. REQUIREMENTS:
  • A university graduate of any business-related majors with at least 1 year of working experience in Customer Service; experience in Hospitality or Real Estate is a plus but not a must.
  • Able and willing to work both independently and as a team.
  • Comfortable in learning and using necessary softwares and online productivity tools on a daily basis - Channel manager, OTA, Mailchimp, Google Workspace, Asana, Slack, etc.
  • Can-do attitude with an attention to details.
  • Fluent English communication (listening, speaking, reading and writing)
  • Organized and capable of multitasking
  • Honesty, agility, able to work under pressure

  BENEFITS:

  • Salary: 7,000,000 VND - 8,000,000 VND. Salary review with a potential raise after 6 working months.
  • Working hours: Shift rotation by week
  • Part office time: 8::00 (Lunch break: 12:, 6 days/week
  • Afternoon shift: 12::00 (Shift break: 16::00), 6 days/week
  • Bonus for public holidays
  • A fair compensation scheme for working overtime or working on public holidays
  • Social insurance, health insurance, unemployment insurance
  • 15 days annual leave
  • 02 team building meals per month
  • Annual outing trip
  • 13th month salary