Head of FnB . Franchise Customer Care at Ho Chi Minh City - Tmdv Trà Sữa Mèo Vàng

1. Content of work
- Head of Customer Care Department organizes the necessary work to achieve the task at work.
- Franchise partners: about 100 partners nationwide
- Make orders and be responsible for the sales of the franchise store
- Responsible for receiving all issues related to the operation of the franchise partner and coordinating with relevant functional departments to handle
- Resolve complaints from partners and improve the service process more and more professional
- Ensure to provide accurate information and solve the problem definitively to best support partners
- Build a professional franchise partner care process - accurate - timely support
- Customers of Miutea store:
- Build and take responsibility for the process of customer care Miutea
- Make sure to respond to customer comments and messages within the time allowed
- Responsible for handling complaints from Miutea customers

2. Candidate Requirements
Attitude:
- Enthusiasm
- Deployment
- Flexible
- Good under pressure

Skill:
- Planning
- Organization and implementation of work
- Negotiation and problem solving
- Work in team
- Evaluate

Experience:
- Minimum 2 years in a similar position

3. Benefits
- Working in a dynamic environment, always listening to positive comments to help the chain grow more and more
- Unlimited income based on store sales
- Fixed salary: 12,000,000 VND - 16,000,000 VND
- KPI: according to franchise store revenue and work performance
- Have holidays, New Year and participate in social insurance according to the provisions of the Labor Law
- Working time: 8h-12h and 13h30-17h30 from Monday to Saturday