HEAD OF TICKET - WORKING IN HANOI at Ha Noi - Mtv đầu Tư Bảo Việt

Develop a box office business plan.
Coordinate with Marketing to implement service advertising and customer care policies.
Responsible for the implementation of the work of the ticket office & reservation.
Assign work to staff in the room.
Professional training for new employees & updating new information and knowledge for all employees in the room.
Instructions for BSP ticket refund for bookers.
In charge of group tickets, large customers, 24/7 booker support, customer support in emergencies.
Contact the necessary departments to respond to customer complaints.
Check all international tickets sold on the day of the booker in the company.
Complete customer revenue reports if required.
Receive customer feedback on the customer service attitude of the booking office.
Responsible for the department's sales to the Board of Directors of the Company
Take full responsibility for the data reported to the Board of Directors of the Company.