We are seeking a detail-oriented and customer-focused individual to join our team as a Travel Concierge. As a Travel Concierge, you will be responsible for providing exceptional service to our clients by assisting with travel arrangements, reconfirmations, and reservations. Your primary objective will be to ensure a seamless and memorable travel experience for our clients.
RESPONSIBILITY:
- Ensure all reconfirmations are completed promptly and accurately.
- Conduct outbound calls to reconfirm bookings with various suppliers including hotels, helicopters, trains, transfers, taxis, car rentals, and direct suppliers.
- Proactively explore options to accommodate advance or urgent reservations based on customer requests.
- Verify availability and make bookings for activities, hotels & restaurant reservations
- Resolve cases within the specified Service Level Agreement (SLA) timeframe
- Monitor and respond to incoming emails from clients, agencies, suppliers, or relevant departments.
- Create a case for each client request or concern and assign it to the Back Office (BO) with all the necessary documentation and details for efficient resolution.
- Monitor incoming and outgoing emails, updating tickets or closing them on the Dashboard accordingly.
- Foster effective team collaboration in distributing tasks to mitigate the risk of potential backlogs.
REQUIREMENTS
- Exceptional communication skills in Japanese and English, adept in both written and verbal communication.
- Amenable to work onsite on shifting schedules:
- 6:00 AM to 3:00 PM
- 9:00 AM -18:00 PM
- 15:00 PM - 00:00 AM
- Demonstrated strength in organizational and time-management capabilities.
- Proven ability to thrive in a fast-paced environment, adept at effectively prioritizing tasks.
- Proficiency in utilizing a variety of communication and booking systems.
- Prior experience in customer service or a travel-related role is highly desirable.
- Flexibility to work shifts, including evenings and weekends, as necessary.
- Experience in the travel industry, particularly with platforms like Expedia, is advantageous.
- Knowledge or background in Global Distribution Systems (GDS) is a valuable asset.
BENEFITS
- Competitive salary and benefits package.
- Opportunity to work on a cutting-edge digital project with a leading global client.
- Collaborative and dynamic work environment.
- Professional development opportunities.
