Purely CUSTOMER CARE, NO VOLUME PRESSURE - Inbound :
- Receive, consult, answer and respond to information related to services and products;
- Process information and resolve customer complaints.
- Outbound :
- Make outbound calls to customers to survey satisfaction levels, provide information, and respond to the results of handling inquiries and complaints (if any);
- Make calls according to customer service programs, announce promotions, sales policies,...
- Make calls to confirm customer transfers/orders.
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