CUSTOMER CARE RECRUITMENT
JOB DESCRIPTION
- Monitor and manage, supervise and coordinate with business to resolve all customer feedback, complaints, and cancellations about service quality and service quality during use;
- Checking charges and incidents with the periodic plan;
- Proposing periodic customer care plans and events to build an image and create a unique culture about CMC's customer service;
- Manage and plan the use of customer care costs;
- Follow up and coordinate with business on procedures related to contract renewal;
- Proposing to develop processes/regulations related to central customer care activities;
- Make weekly/monthly/quarterly reports as required;
- Other tasks assigned by manager.
APPLICATION REQUIREMENTS
- Qualification: Graduated from College, University in related majors;
- Experience:
+ Experience in the following positions: sales, service support specialists, consultants...;
+ Priority: Having knowledge in the fields of services, service chains, telecommunications products...;
- Quality:
+ Good communication, situation handling and good negotiation;
+ Honest, drastic, ready to support overtime work;
- Good office informatics;
- Talented in: arts, sports, bright appearance is an advantage.
BENEFITS
- Working in a dynamic and professional environment with many opportunities for advancement.
- Provide complete equipment to serve the job.
- To pay social insurance, health insurance, unemployment insurance.
- Enjoy the welfare policies according to the company's regulations.
- Regular training and professional improvement.