Consultants at Ha Noi - Hệ Thống Nha Khoa Quốc Tế Moon

• Clean and beautify the altar and make tea for the gods and the gods of wealth.
• Arrange decoration and clean the work area to welcome guests.
• Welcoming, greeting and introducing dental services to Customers.
• Consulting, guiding and scheduling appointments for Customers according to the Doctor's request.
• Call and remind customers to arrive on time for their follow-up appointment.
• Monitor, update and manage customer information on the software system.
• Carry out payment procedures, issue invoices and report revenue to management.
• For new customers:

+ Welcoming customers from online and offline marketing sources to the Branch.

+ Collect customer information and needs about Dental services.

+ Understand customer needs and then provide and quote appropriate services to customers and their spending limits. Consulting and convincing customers to perform services.

+ Coordinate with Doctors to develop plans to successfully close sales, improve consulting and care efficiency, and convince customers to use the service.

+ Master the existing technical catalogs, pricing policies, promotions and incentives being issued/applied.

+ Monitor and take care of customers who have been consulted but have not used the service as prescribed.

• For customers who are and have used the service:

+ Build friendly, close relationships with customers to establish and take care of new potential customers and customer referrals.

+ Report and update customer data: directly complete customer records and take care of customers according to regulations.

+ Track payment history, payment reminders. Debt recovery (if any).

+Directly or coordinate with Branch Manager to resolve customer complaints during and after using the service: record reasons, support customer feedback to handle customer problems .

• Proactively survey services, promotions, sales closing methods, etc. from rival dentists.
• Propose programs, events, promotions or key factors to increase sales closing rates.
• Perform other tasks as assigned by Direct Manager or Superior.