OPERATIONS SPECIALIST (HRM/ ACCOUNTING) at Ho Chi Minh City - Global Study Partners

*PURPOSE OF THE JOB:
Ensure all business and operations of the offices follow the company's standards and goals to achieve 100% customer satisfaction and the company's plan.

Support training and building staff to have professional skills to serve customers and promote building a team work spirit for all employees.

Manage costs and ensure assigned revenue goals are achieved. Coordinate and support the development of operating procedures and standards for departments

**DUTIES AND POWERS:

OPERATION/OPERATION: Responsible for managing and operating the offices

Monitor detailed operations of each office to achieve the highest efficiency;

Minimize costs and monitor operational services such as office rental, fixed assets, business expenses...

Advise the Board of Directors on operating procedures

Manage company assets and support purchasing

Other tasks assigned

**PERSONNEL:

Personnel management: Manage all personnel at offices; Monitor and develop professional training programs, testing knowledge and skills

Support setting sales goals, capacity assessment, employee KPIs; Maintain professional style and attitude.

Update company regulations & working procedures

Prepare labor contracts, calculate salary, income tax, insurance


**CUSTOMER CARE

Plan customer care and suggest gifts

Conduct monthly surveys with customers

Receive customer complaints and report to superiors to suggest solutions