IT System & Network Specialist at Ho Chi Minh City - De Heus Asia

Job description

A. PURPOSE JOB:

- Manage Infrastructure to ensure IT infrastructure works properly in Vietnam, at all sites for divisions: Genetics and Farm, Feed, Food Processing & Slaughterhouse & Joint-venture

- Install all network hardware and software and make needed upgrades and repairs

- Maintain network and computer system security and ensure that all systems are operating correctly

- Collect data in order to evaluate the network's or system's performance and help make the system work better and faster

- Add users to a network and assign and update security permissions on the network

- Train users on the proper use of hardware and software

- Solve problems when a user or an automated monitoring system informs them that a problem exists

B. ACCOUNTABILITIES:

1. Design, configure, and test computer hardware, networking software and operating system software.

- Test computer hardware and software performance

- Test internet performance

- Design integrated computer systems

- Design and implement DC, DR

- Implement security measures for computer or information systems

- Ensure required high availability of IT servers system

2. ​Respond to and resolve requests.

- Receive & resolve tickets and join in projects

- Collaborate with others to resolve information technology issues

- Provide VIP IT support (case by case)

- Provide technical support for computer network issues

- Troubleshoot issues with computer applications or systems

- Prepare input, reports for, ICT Manager and Business Unit Management

- Prepares ad-hoc advice

- Perform other related duties as required

3. Implement, monitor, and improve our 24/7 network operations, as well as our managed services.

- Monitor use, capacity, and performance of network & systems

- Ensure required high availability of IT servers system

- Coordinate and manage team resource allocation to facilitate optimal delivery service

- Ensure incident management protocols and processes are effectively and continuously followed

- Maintain effective security/backup and disaster recovery processes and system

- Ensure IT assets are recorded, protected and refreshed to deliver the agreed SLA

C. EXPECTED RESULTS:

- Report

- Design documents

- IO team delivers KPI target

Your skills and experience

- It is an advantage when holding these extra formal certifications: A+, CCNA/CCNP, MCSE, VCP, Symantec -

- Backup Exec, Storage Management & System Monitoring

- IT experience needed, including operating, moderating complex systems and programming. 5+ years' experience

- Windows Server

- Virtualization

- Cloud computing (Advantageous)

- SQL server management (Advantageous)

- DC, DR Design

- Managing internal relationships and partnerships

- Good Teamwork

- Can work independently

- Proactively handle daily work

- Good communication in English.

Why you'll love working here

• Annual Health Check, Year End Party: once per year
• Company Trip, Team Building, Family Day: twice per year
• Health Insurance (Generali care 24/24 Insurance)
• Birthday Gift, Staff Gift
• Free parking lot