- Organize and manage activities of Samsung warranty center: Technical phone, electronics, handheld devices; coordinator; customer care; receive warranty; accountant; spare parts warehouse...
- Assign work, control and evaluate the performance of warranty staff.
- Building and improving the process of receiving and handling customer requests, resolving complaints, coordinating the process of departments, customer care departments
- Control the center's facilities and assets
- Control risks during transportation
- Represent the company to work with state agencies, report and handle arising problems
- Handling internal relationship issues with customers, negative issues in the working process
- Together with a quality control partner for monthly and quarterly general warranty
- Periodic reporting as required
