Customer Care Officer - E-Commerce Floor at Ho Chi Minh City - Chi Nhánh Transcosmos Việt Nam

Job description:

- Receive information from buyers on the e-commerce platform (Lazada) via phone, text message, email.

- Support and answer buyers' questions and complaints.

- Guide shoppers to use promotions and free shipping programs to increase their shopping experience.

- Update relevant information and reports to the system.

- Perform other tasks as assigned by Management.

Candidate requirements:

- Age: From 19 - 29 (From 2005 - 1995)

- Can work full-time (no class schedules)

- Candidates have experience or have worked in the following positions: Customer care, switchboard, telesales, call center, sales, consulting, receptionist.

- Have basic office computer skills (Excel), typing speed of 50 words/minute.

- Good communication, ability to convince customers (Problem solving skills).

Benefits:

- Income includes: Fixed salary + KPIs bonus + Overtime allowance/night shift allowance + Other allowances (if any).

- 13th month salary

- Consider promotion and salary increase once a year

- Insurance according to Labor Law

- Gifts and holidays

- Trips, Team building...

- Fully equipped with working equipment (computer/phone)

- Professional and skills training before starting work

Working time:

Rotating shifts 8 hours/day, OFF any day, can choose 1 of 2 working shifts, work schedule will be arranged and notified in advance

1. Day shift: Within the time frame of 7:00 am - 10:00 pm

2. Night shift: Fixed 10:00 pm - 7:00 am

Work location:

- Ho Chi Minh: 19A Cong Hoa, Ward 12, Tan Binh District, Tan Binh