- Confirm customer information, absorb customer vehicle maintenance requests, explain the need and give the best advice to customers.
- Record customer information, compare customer information with the vehicle's warranty number, receive vehicle technical inspection, and discuss with customers about maintenance, repair and recording requirements. errors that need to be corrected
- Vehicle error messages have been recorded and sent to customers and customers are advised on repair items.
- Discuss with customers in more detail about symptoms, problems, error status, etc. Reality check . Explain to customers the work content in the estimate, expected vehicle delivery time and costs in the estimate.
- Quote for vehicle maintenance and repair for items, replacement parts and service fees.
- Prepare warranty documents and reports according to regulations and send them to the Manufacturer according to company regulations.
- Proactively communicate and coordinate with departments in the Company's Branches and Insurance Service Centers and VTPT suppliers to complete tasks.
