1. Business planning and customer search operations
- Make a business plan and find customers daily - weekly - monthly at different times
- Search and exploit sources of group guests for the hotel
- Use many different room sales channels to find and reach potential customers
- Negotiate contract terms and sign contracts with customers
2. Customer care operations
- Responsible for monitoring actual services provided to customers
- Proactively contact and inquire about customers. At the same time, survey customer feedback for improvement
- Resolve problems and incidents that arise during contract implementation
- Plan and deploy gifts and incentives to customers during holidays, especially important partners according to leadership policies
3. Professional implementation of business and advertising campaigns
- Coordinate with staff in the sales department and other related departments to plan and organize business and advertising campaigns for the hotel.
- Coordinate the implementation of business campaigns and advertising of hotel products and services
- Monitor implementation process and evaluate effectiveness.
- Regularly update new customer needs and proactively propose new ideas to improve business efficiency for the hotel.
4. Customer data management operations
- Set up and store customer information data
5. Other tasks as required by the business city
