Logistics Sales Officer at Ho Chi Minh City - Dv Hàng Hải Toàn Cầu

WORK CONTENT
- Proactively seek new customer information using information channels (internet; company directory; referrals; company customer list...) and plan to approach/contact customers through suitable forms
- Offering shipping costs and related services to customers in need and tracking to get orders. Record feedback on prices and customer needs and report to the Manager.
- Negotiate and negotiate with customers on terms related to orders: price, payment conditions, commissions... and get approval from the Board of Directors before closing the contract with the customer.
- Update customer data/information exchanged with customers/successful transactions for Head of Department and relevant departments to track/process on the company's management software
- For successfully quoted shipments, open jobfile, update software on daily tasks with customers, confirm buying & selling prices, and make contracts with customers. Transfer information to relevant departments to continue processing orders. Support relevant departments during the customer's goods processing process until the goods are transported to the destination
- Coordinate with departments to support customers in solving problems that arise during the transportation of goods.
- Support the accounting department to monitor customers' debts to avoid incurring bad debts
- Make a list and send payment requests to the company for the amount of commission to be paid to customers periodically or immediately upon request or customer in accordance with the company's regulations.
- Support professional information, consulting or resolving customer complaints.
- Report on business plans/status to the Head of Department periodically or when requested. Analyze and evaluate market situations and customer changes to propose appropriate approach plans and advise the Sales Manager.
- Support the Sales Manager in creating relationships with relevant partners
- Plan to visit old customers to maintain business relationships.