- Customer care consultant
- Answer customer inquiries
- Calling, persuading and booking an appointment from MKT data coming in every day
- Manage and update customer feedback after calling for consultation. Periodic customer care
- Confidentiality of customer information
- Understand customer needs through interactive channels (Call, Social) allocated as assigned and respond in accordance with the process, phone model, and standards of the switchboard in order to provide and advise properly and fully. trust customers.
- Provide customers with confidence in the products and services that the clinic is providing and satisfaction with the quality of customer care at the call center
