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Customer service and consulting staff at Ho Chi Minh City - Nhịp điệu Abc

6,000,000 - 12,000,000 VND
0 VND

Recruitment Information

Working conditions

Job Description

WORK CONTENT
  • Receive and handle customer problems and complaints related to products. enterprise services.
  • Advise on suitable solutions to solve customers' problems.
  • Analyze and clarify the causes of customer inquiries and complaints.
  • Support opening and maintaining accounts for customers.
  • Respond to messages and advise, answer all customer questions before, during and after using products/services.
  • Continuously monitor to promptly correct and adjust problems that arise while customers use products/services.
  • Handling calls, acting as a bridge between customers and related departments.
  • Support customers to place orders, exchange goods, refund or cancel orders.
  • Consulting on discount and promotional programs for customers.
  • Collect, research and analyze customer needs, as a basis for proposing business development strategies to superiors.

Counselor

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