Provide customer service - Professionally deals with customers' inquiries in a timely manner
Operate EzyRemit backend system - Responsible for processing all transactions efficiently.
Resolve and follow up on pending transactions overstatement where needed
ensure all transactions are performed in accordance with the company's Compliance Rules
Suggest changes or improvements increase accuracy, and efficiency in the operations procedures.
Assist General Manager to create Operations documents.
Ad-hoc tasks
Job Requirement
At least 1 year of experience in Customer services
Excellent communication skills in both English and Vietnamese
Have attention to detail
Strong time management skills
Strong problem-solving skills
Be a team player with a “can-do” attitude
Be willing to work flexible shifts
The ability to work collaboratively in a fast-paced environment
The ability to work under pressure is necessary
work content
Provide customer service - resolve customer inquiries in a professional manner in a timely manner
Operate the EzyRemit system - responsible for processing all transactions efficiently
Resolve and track pending transactions as needed
Ensure all transactions are carried out in accordance with the Company's Code of Compliance
Recommend changes or improvements to increase accuracy and efficiency in operational processes
Support the General Manager to create operational documents
Other jobs assigned
Job requirements
At least 1 year of experience in Customer Care
Good communication skills in both English and Vietnamese
Attention to detail
Good time management skills
Problem-solving skills
Have a team spirit with a "always ready" attitude
Able to work flexibly in shifts
Ability to work in a fast-paced environment
Able to withstand pressure
EzyRemit Worldwide is a young Fintech company whose leading service is helping people to transfer money overseas. We are regulated and authorised by the Australian Transaction Reports and Analysis Centre (AUSTRAC) and the Australian Securities and Investments Commission (ASIC).[Vietnamese] EzyRemit Worldwide is a young Fintech company whose leading service is helping people to transfer money overseas. We are regulated and authorised by the Australian Transaction Reports and Analysis Centre (AUSTRAC) and the Australian Securities and Investments Commission (ASIC).
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