Sales Department Support: Support the sales team in providing service information and resolving customer inquiries.
Customer Care: Respond to customer requests via phone or chat, ensuring satisfaction and creating good relationships with customers.
Expedite debt collection and customer payment progress to report data to the finance and accounting department.
Draft and manage administrative documents related to business activities such as contracts, price quotes, offer letters, etc.
Resolve complaints and negative feedback from customers directly or through customer care.
Advise customers to register for new payment gateways. Operate an optimal Payment Gateway management system for users, supporting users to use payment gateways effectively.
Research, build and optimize system operating procedures.
Prepare reports, analyze data, support customers using payment gateways, monitor disputes/chargebacks.
Work directly with payment gateways such as Stripe and Paypal to analyze and support customers.
Perform other office tasks: Including report preparation, document management, office administration.
Onepage Commerce is uniquely built to help cross border ecommerce sellers increase conversion rates by 2-4 times while optimizing costs compared to traditional platforms.
Onepage Commerce is developed based on the application of a special resource distribution algorithm with advances in AI technology by a team of seasoned engineers with many years of working experience at large e-commerce companies.[Vietnamese] Onepage Commerce is uniquely built to help cross border ecommerce sellers increase conversion rates by 2-4 times while optimizing costs compared to traditional platforms.
Onepage Commerce is developed based on the application of a special resource distribution algorithm with advances in AI technology by a team of seasoned engineers with many years of working experience at large e-commerce companies.
