Customer Care Agent of E-commerce Platform at Ho Chi Minh City - Cổ Phần Altius Link Vietnam

JOB DESCRIPTION:

• Receive information, opinions, questions, complaints,... from customers when ordering, buying and selling online on the e-commerce platform via Call Inbound channel (only receive inbound calls - no outbound calls).
• Respond, answer questions and take care of customers so that the process of placing and canceling orders takes place quickly, providing product information, ways to buy and sell online to improve service reputation.
• Strictly implement the customer care process via Call Inbound channel according to regulations.

REQUEST:

• Graduated from high school or higher
• Agile, hardworking, careful and responsible.
• Presentation thinking, handling situations and grasping information quickly.
• Love Customer Care work.
• Can rotate shifts, no longer having to deal with class schedules.
• Work at the company office.

RIGHT:

• Income: 6,600,000 - 7,350,000 VND (LCB + KPI) + Night shift allowance (If any)
• ( LCB: 5,050,000 VND + KPI: 2,000,000 - 2,300,000 VND)
• Bonus 1,000,000 VND immediately after Passing Probation and Signing Contract
• Receive 85% of basic salary during the probationary period, KPI calculated for the first package by month.
• Training within 9 days , receive allowance of 100,000 VND/day.
• Night shift allowance is calculated as follows: 22:00 - 24:00 calculate 130% of salary , after 24:00 - 02:00 calculate 200% salary .
• The foreign company's working environment is professional, modern, and the company provides working equipment when working at the office.
• Receive salary at the end of the month.

POST (2 MONTHS) PROBATION REGIME INCLUDES:

• Sign a labor contract, participate in full social insurance, health insurance, and unemployment insurance.
• Receive training allowance. (receive training allowance in first official salary month).
• Enjoy 14 days of leave/year.
• 13th month salary.
• Regular health check-up once a year.
• Join the Trade Union.
• Enjoy benefits: Team building, birthdays, celebrations, holidays, Tet, mid-autumn festival, international children's day,...
• Participate in skills training courses necessary for the job.

WORKING TIME:

• Rotating shifts within the time frame of 06:00 - 22:00, 8 hours/day, broken shifts, 1 day off/week. Work schedule is arranged by management.
• Night shift (NS - night shift): from 22:00 - 02:00 (Not fixed - Can work Online at home).
• *1 - 2 weeks in the first month of probation are scheduled to work administrative shifts, 08:00 - 17:00 or 09:00 - 18:00 (except days with Super Sale, Shopee Campaign and special days depending on Requirements Management situation).

WORK LOCATION: 222 - 226 Hoang Hoa Tham, Ward 12, Tan Binh District, City. Ho Chi Minh.