Recruit It Helpdesk at Ho Chi Minh City - Wall Street English

WORK CONTENT

• IT Support operations
• Check and fix issues related to hardware and software in laptop/ PC of User
• Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization
• Installation and handover the laptop/ IT equipment with handover form
• Support users in using printers, projectors, user cables
• Support users accessing to our company system with approval
• Troubleshoot and provide the solution for users using printer, Projector, and peripherals
• Arrange and categorize IT equipment
• Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches
• IT infrastructure, network, and software support
• Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization
• Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs
• Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place
• Monitor and maintain all systems and networks, computers, software according to pre-determine schedule
  End-users' guideline
• Guide newcomers using the system follow up the company standards, security, procedures
• Daily checklist and monthly check list
• Check and fix issues related to hardware and software in laptop/ PC of User
• Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization
• Installation and handover the laptop/ IT equipment with handover form
• Support users in using printers, projectors, user cables
• Support users accessing to our company system with approval
• Troubleshoot and provide the solution for users using printer, Projector, and peripherals
• Arrange and categorize IT equipment
• Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches
• Monitor and maintain all systems and networks, computers, software according to pre-determine schedule
• Guide newcomers using the system follow up the company standards, security, procedures
• Daily checklist and monthly check list

REQUEST

• Required Competencies
• English verbal and written communication
• Excellent in problem-solving skills
• Ability to work in teams
• Honest and trusted
• Required Special Skills:
• Knowledge about Microsoft 365 and attached features and functions
• Basic and advanced knowledge about networking and network services: switching and routing, DHCP, DNS, IP LAN/WAN
• Knowledge about server infrastructure: VMware, Hyper-V, windows server, Linux