Provide excellent customer service through various channels, including Live Chat, email, and phone.
Address customer inquiries, concerns, and issues promptly and professionally
To ensure reliability, we must be able to provide 24/7 customer service
Coordinate with other departments to address and resolve important issues, identifying and addressing root causes for effective problem resolution
Contribute to the development and implementation of work improvement initiatives or business objectives by recommending, giving ideas, providing feedback, and so on
Assist with data collection. Provide daily, weekly, or monthly data consolidation, and analyze reports when required
INFORMATION
Position: Vietnamese Customer Support
Location: Quezon City
Salary: USD 1,000-1,200 NET
Schedule: Shifting Schedule (5 days, 2 days off)
Work setup: Onsite
REQUIREMENTS
Vietnamese nationals willing to relocate to the Philippines
English basic communication skills
6 months - 1 year of experience in Customer Service
Monthly Meal Allowance
Free snacks, Free drinks
Health insurance
Visa processing
30 days annual leaves (unused leaves are convertible into cash), an additional one day after every year.
Flight Ticket Reimbursement
15 days Sick leave & 2 days Emergency Leaves, and an additional one day after every year.
