• Support/guide and provide full information on procedures and processes for customers;
• To be the focal point to receive and handle all complaints, problems that need to be resolved by customers and coordinate with relevant departments/departments to quickly handle them;
• Monitor and continuously update policies on products/services of
• Consulting/proposing to adjust products/services on the basis of surveys, measuring customer satisfaction about products and services...
• Drafting, signing, keeping and monitoring the implementation of commitments for contracts with customers;
• Guiding, consulting and coordinating with clients in the preparation of documents to apply for an investment registration certificate, business establishment registration, land use right certificate...;
• Maximum support to Customers in the preparation of the project to put into production and business and the post-investment work.
• Perform other tasks as assigned.
