AUPHAN SOFTWARE COMPANY IS RECRUITING TECHNICAL SUPPORT IN HCM at Ho Chi Minh City - Auphan Software

? Job requirements:

- Priority is given to final year students, about to graduate or have graduated from related majors.

- Good communication and problem solving skills

- Fluency in English

- Receive training for people without experience

- Priority is given to majoring in IT and English language

- Proactive, eager to learn, and have a high sense of responsibility.

? Remuneration:

- Allowances based on ability (x2 based on ability, holidays, Tet)

- Receive training on products, communication skills and problem solving.

- Learn from experience and practice developing soft skills

- Work in an international environment, improve English skills, and gain professional knowledge

- Get an internship confirmation stamp (if necessary)

? Job description:

- Answer phone and email basic customer questions

- Assist customers in resolving basic technical issues by providing guidance regarding software and hardware issues.

- Ability to resolve complex technical issues through defined reporting processes.

- Log and track requests using issue management database; and maintain history and related documentation

- Identify, evaluate and prioritize customer issues and complaints to ensure queries are resolved appropriately