* Work address:
- McDonald's Times City, Century Tower, Minh Khai Street, Vinh Tuy Ward, Hai Ba Trung District, Hanoi
- Hai Phong ( Store systems ): https://bit.ly/EMTHP2
* RECRUITMENT POSITIONS (Part-time/Full-time):
1. Kitchen Staff/Waitress
Job description
- Follow food preparation and processing procedures for fried chicken, fries, hamburgers
- Directly processing ingredients, wrapping cakes and serving customers
- Cashier, communication, product introduction to customers
- Support inventory, count goods and ensure materials are always ready in each shift
- Maintain and preserve assets, equipment and machinery used in the restaurant
- Maintain a clean restaurant environment with a pleasant, friendly atmosphere
- Ensure customers are warmly welcomed when visiting the restaurant by welcoming and promptly assisting customers when needed
- Perform other duties as requested by management
2. Barista
Job description
- Strictly follow the process of preparing and processing espresso coffee, preparing coffee-related drinks and other types of iced and hot drinks.
- Monitor the quality of coffee beans and ensure the proper grinding mode
- Cashier, communication, product introduction to customers
- Support inventory, count goods and ensure materials are always ready in each shift
- Maintain and preserve assets, equipment and machinery used in the restaurant
- Maintain a clean restaurant environment with a pleasant, friendly atmosphere
- Ensure customers are warmly welcomed when visiting the restaurant by welcoming and promptly assisting customers when needed
- Perform other duties as requested by management
3. Customer Experience Care Specialist
Job description
- As a brand ambassador who conveys sincere and personalized acts of hospitality to ensure customer satisfaction. Always observe, recognize the signs that the client is seeking help; Always put customer satisfaction first. Quickly come up with the right solutions, seek Guest feedback on their experiences, develop, maintain and cultivate good relationships with loyal Customers
- The Area Leader in each shift is hospitable, serving as a bridge between the management team and employees in serving delicious food and building relationships with customers. Identify factors that can negatively impact the customer experience, and proactively seek to address or change them (including working with service staff to ensure dining areas are kept clean, comfortable, and accessible). to meet customer needs).
- As a member of the restaurant management team, who will collect and share comments, observations, conclusions, ideas, analysis and especially actions to enhance the customer experience.
- As a service knowledge trainer, train and encourage staff to demonstrate acts of hospitality every day.
- As the initiator, encouraging customers to experience the EOTF (Experience of the Future) model
4. Service Team Leader
Job description
About restaurant standards:
- Practice sample working standards for all areas in the restaurant (stations).
- Regularly give constructive feedback to employees to improve work efficiency.
- Ensure procedures on food safety, security, and workplace safety.
- Maintain information and solve problems that arise during the shift.
- Run a team of service staff and provide them with instructions as needed.
- Support the management team to execute the plan to achieve the shift goals.
About human:
- Explain in detail about McDonald's policies and procedures to employees.
- Follow up and reinforce employee work processes from the smallest elements (such as uniforms, working hours).
- Offer praise for good work and constructive feedback as needed.
- Accomplish the required target in each shift.
- Understand the training needs of restaurant staff, make relevant suggestions (if any) to the Manager.
- Support McDonald's "Open door" policy by always being available to help and advise employees.
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