Japanese-speaking customer service staff at Khanh Hoa - Ht Solution Dynamic

- Directly monitor customer's network systems and servers in rotating shifts, ensuring 24/7 operation
- Manage dashboards (AWS), handle requests, inquiries, and provide remote service support for customers
- Create Trouble Ticket (TT), update TT, transfer TT to relevant department to solve according to set schedule (using Backlog, Jira system)
- Create and manage user accounts (user accounts) on customer systems
- Periodically report the content of work to customers
BENEFITS
- Training will be provided if you have no experience
- Competitive salary and bonus, commensurate with ability, with night shift allowance
- Fully enjoy benefits, health insurance, social insurance, unemployment insurance, allowances according to labor law
- Participate in team-building activities, travel with the company...
JOB REQUIREMENTS
- Required: Good Japanese communication skills, equivalent to N1-N2 (with a certificate is an advantage)
- Basic communication skills in English
- Proficient in office computer skills
- Basic level of customer support and troubleshooting experience and skills
- Good communication skills, teamwork, easy to get along, logical thinking
- Good health, enthusiasm, dynamism and creativity
- Able to work under pressure, work with a high sense of responsibility, and stick with it for a long time