Office administrative staff - reminding debt by phone at Ho Chi Minh City - Tài Chính Tín Việt

- Notify the debt and guide customers to pay before the due date;

- Make phone calls reminding customers to pay on time or before due according to the allocated amount, comply with the call script in accordance with regulations;

- Update call history, customer information on the system;

- Make a plan to follow up and collect a list of customers in order of priority to collect debts effectively and ensure the assigned target;

- Follow up customer's daily payment schedule;

- Detect, examine and report special cases to management (fraud, fraud...);

- Support and advise customers when needed according to their respective roles and responsibilities;

- Participate in performing other tasks as assigned by the Head of Unit.