Ho Chi Minh City Technical Support Officer at Ho Chi Minh City - Auphan Software

? Job description:

- Split working shifts: Morning from 7:00 a.m. to 4:00 p.m., Afternoon from 3:00 p.m. to 11:00 p.m., Night from 11:00 p.m. to 7:00 p.m. (Priority is given to recruiting night shifts from 11:00 p.m. to 7:00 p.m.)

- Answer phone and email basic customer questions

- Assist customers in resolving basic technical issues by providing guidance regarding software and hardware issues.

- Ability to resolve complex technical issues through defined reporting processes.

- Log and track requests using issue management database; and maintain history and related documentation

- Identify, evaluate and prioritize customer issues and complaints to ensure queries are resolved appropriately

- Have strong analytical skills to resolve customer issues, complaints and feedback handling

- Update complete and accurate information about interactions with customers in the Customer Relationship Management system

- Meet Call Center expectations by meeting established KPIs and contributing to expected team performance standards.
? Job requirements:

- IT major is preferred

- Fluency in English

- Receive training for people without experience

- Good communication and problem solving skills

- Proactive, eager to learn, and have a high sense of responsibility.
? Remuneration:

- Fixed salary from 6 million or more

- Allowance x2 according to ability, x2-3 Tet holidays

- Receive training on products, communication skills and problem solving.

- Learn from experience and practice developing soft skills

- Work in an international environment, improve English skills, and gain professional knowledge