Business man at Ho Chi Minh City - Thành Long Hotels

- Responsible for consulting and selling hotel rooms/services to guests
- Support the operational aspects of business operations
- Ability to support hotel services and relationship strategies, fostering customer loyalty by providing service excellence in each guest experience
- Consulting, introducing guests to use the services at the hotel
- Receive customer request information and process requests with relevant departments
- Enthusiastically provide guests with necessary information.
- Handling incoming calls from guests.
- Coordinate with related departments to fulfill special requests of customers.
- Coordinate with relevant departments to resolve requests, complaints - complaints of guests.
- Closely follow up all business leads within 24 hours to reply to customers
- Establish and maintain an accurate customer record system.
- Make Sales calls to acquire new business, close orders, and complete order forms for hotel services provided in the form.